We help clients build, train, and manage dedicated help desk and technical support teams in the Philippines and Latin America.
THE CONNEXT DIFFERENCE
Key Points of Difference in Connext model versus Traditional BPO
- Client has absolute control over quality and pricing is completely transparent. Our clients like this relative to the large BPO model where the client has little control and pricing can be misleading.
- Stability of workforce and management team. We aim for < 20% turnover which is dramatically better than the 50-100% turnover experienced by larger BPOs.
- Skill diversity – we can fill any role you need. We give clients a path to a full suite of potential offshore team members.
- Built for high-growth companies that need flexible and adaptive support.
- High attentiveness, quality of support, and attention relative to large BPOs.
WHY CHOOSE CONNEXT
Why Connext is a top Help Desk and Technical Support Outsourcing Provider
- Adaptive and flexible approach
- High responsiveness
- Accountability and discipline
- Transparency and shared decision making
- Unwavering commitment to your growth
- Focused on metrics, data, and getting the optimal outcome
- Aligned values and strong ethos
- Ranked as one of the INC 5000 Fastest Growing Companies
Dedicated Help Desk Teams
Effective customer service can translate to potential conversions, customer loyalty and retention.
One efficient business model with reduced cost structure for overall customer service support is Customer Service Outsourcing.
Connext builds, trains, and manages highly functioning custom outsourced customer service teams.
Understanding the clients’ need to rapidly scale operations in today’s dynamic business landscape, Connext provides customer service solutions where clients start their own offshore (captive) Customer Service teams with the option to scale.
Businesses can delegate the first point of contact of customers to customer service outsourcing specialists to manage both outbound and inbound phone calls, and other functions such as lead generation, reports generation, calls management, issue resolution, customer interaction, records database management and other assigned roles.
Connext provides hand-in-hand training with the client. Aside from this, the company also provides its agents regular feedback, monitoring, and employee motivation.
Connext can remotely support cloud-based software with built-in ticketing systems, support portals, and call and chat routing that can transfer queries to customer service specialists.
What clients are saying about Connext
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Connext Back Office
Outsource your back office
Connext Customer Service Outsourcing
Outsource your customer service
Connext Accounting Outsourcing
Outsource your accountants and CPAs
Outsource your administrative tasks
Outsource medical billing, coding, eligibility, and nursing
Outsource development, design, and automation
Outsource to the Philippines with Connext
Outsource to experts in the Philippines
Outsource to Latin America with Connext
Outsource to experts in Latin America