We help clients build, train, and manage dedicated customer support teams in the Philippines. Outsource customer service to the Philippines and grow your business.
THE CONNEXT DIFFERENCE
Key Points of Difference in Connext model versus Traditional BPO
- Client has absolute control over quality and pricing is completely transparent. Our clients like this relative to the large BPO model where the client has little control and pricing can be misleading.
- Stability of workforce and management team. We aim for < 20% turnover which is dramatically better than the 50-100% turnover experienced by larger BPOs.
- Skill diversity – we can fill any role you need. We give clients a path to a full suite of potential offshore team members.
- Built for high-growth companies that need flexible and adaptive support.
- High attentiveness, quality of support, and attention relative to large BPOs.
WHY CHOOSE CONNEXT
Why Connext is a top Customer Service Outsourcing Provider
- Adaptive and flexible approach
- High responsiveness
- Accountability and discipline
- Transparency and shared decision making
- Unwavering commitment to your growth
- Focused on metrics, data, and getting the optimal outcome
- Aligned values and strong ethos
- Ranked as one of the INC 5000 Fastest Growing Companies
Philippines Customer Service Teams
Effective customer service can translate to potential conversions, customer loyalty and retention.
One efficient business model with reduced cost structure for overall customer service support is Customer Service Outsourcing.
Connext builds, trains, and manages highly functioning custom outsourced customer service teams.
Understanding the clients’ need to rapidly scale operations in today’s dynamic business landscape, Connext provides customer service solutions where clients start their own offshore (captive) Customer Service teams with the option to scale.
Businesses can delegate the first point of contact of customers to customer service outsourcing specialists to manage both outbound and inbound phone calls, and other functions such as lead generation, reports generation, calls management, issue resolution, customer interaction, records database management and other assigned roles.
Connext provides hand-in-hand training with the client. Aside from this, the company also provides its agents regular feedback, monitoring, and employee motivation.
Connext can remotely support cloud-based software with built-in ticketing systems, support portals, and call and chat routing that can transfer queries to customer service specialists.
We help clients build dedicated Customer Support teams in the Philippines
- Employer of Record Services
- IT Support
What clients are saying about Connext
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