Connext helps companies build custom, dedicated nearshore teams in Latin America providing customer support, software development, and more.
What is nearshore staff augmentation?
Nearshore staff augmentation is a business strategy where companies hire remote employees or teams from neighboring countries or regions to supplement their existing workforce. This approach allows companies to access a larger talent pool, reduce costs, and overcome skill shortages. Nearshore staff augmentation is particularly popular in the IT and software development industry, where companies can benefit from the expertise and cost-effectiveness of skilled professionals located in nearby countries with similar time zones and cultural affinity.
OFFSHORE STAFFING ROLES
Roles We Commonly Fill in Latin America
Customer Service Outsourcing
When it comes to attending to product or service-related concerns, customers want their concerns to be addressed real-time. Effective customer service can translate to potential conversions, customer loyalty and retention.
Latin America provides advantages to traditional outsourcing countries because of time zone similarities and bi-lingual support capabilities.
The most offered solutions of service providers in Latin America are telemarketing, customer service, customer experience, information technology and consulting services.
- Customer Service Representatives
- Live Chat Agents
- Account Managers
- Offshore Telemarketing Staff
- Help Desk
- Upsell and Cross-sell
- Collections
- Data Cleansing and Validation
- Lead Generation
- Customer Acquisition
- Customer Retention
- Telesales
- Customer Care
- E-Commerce Support
- Reservation Agent
- Technical Support Specialist
- Community Moderation
Information Technology (IT) Services
Improve your business’ productivity, cycle time, accuracy, and scalability by offshoring Information Technology (IT) Services.
Through offshoring IT services, businesses can work with technical experts in innovative product and software development, enterprise management, and adjoined services.
Connext Global Solutions provides customized offshore software outsourcing and staffing solutions. Offshore highly qualified, but cost-effective team members with high level technical skills. The company has a full team of developers, designers, and engineers to support a wide variety of technical projects and roles. These roles and projects include but are not limited to:
- Website Developer
- Website Designer
- RPA Developer
- Web Applications Developer
- Software Engineer
- Mobile Applications Developer
- SalesForce / CRM Developer
- App Developer
- Software Support Specialist
- And more
Outsource Programming and Development services to Connext today.
- Programmers
- Software Developers
- Web Developers
- Web Designer
- Data Visualization
- Mobile App Development
- Quality Assurance Specialists
- Game Developers
- Technical Support Engineers
- Design Engineers
- Security Consultants
- Technical Consultant
- Network Engineer
- Webmaster
- System/Network Administrator
- Artificial Intelligence (AI) Developer
- Augmented Reality (AR) Developer
- Virtual Reality (VR) Developer
- Software Engineer
- ServiceNow Developer
- ServiceNow Admin
- QA Engineer
- ETL Developer
- Salesforce Admin
OUR SERVICES
We help clients build elite Nearshore support teams
- Recruiting
- Employer of Record
- Facilities
- IT Support
- Management
- Consulting
- Automation
Our Pricing Model
Dedicated Nearshore support teams, hired based on your specific requirements.
THE CONNEXT DIFFERENCE
Key Points of Difference in Connext model versus Traditional BPO
- Client has absolute control over quality and pricing is completely transparent. Our clients like this relative to the large BPO model where the client has little control and pricing can be misleading.
- Stability of workforce and management team. We aim for < 20% turnover which is dramatically better than the 50-100% turnover experienced by larger BPOs.
- Skill diversity – we can fill any role you need. We give clients a path to a full suite of potential offshore team members.
- Built for high-growth companies that need flexible and adaptive support.
- High attentiveness, quality of support, and attention relative to large BPOs.
We help clients create the value of an offshore subsidiary at any scale
5.0
“We have enjoyed working with Connext and have developed a deep relationship with the company.”
Connext Global Solutions has helped the client grow their business and the number of tasks they’ve been able to outsource. They have recruited and designed a workable structure that is highly transparent. The vendor continues to be proactive in helping them add resources throughout the pandemic.
CEO, Accounting Firm
5.0
“The relationship has been very successful.”
Connext has successfully delivered high-quality work on time, exceeding the client’s expectations. They have communicated frequently and managed the project up close, ensuring an effective workflow. Their scanning abilities and commitment are hallmarks of their work.
Team Lead, Title & Escrow Company
5.0
“I liked the leadership, flexibility, and commitment to retaining people with a profoundly human touch.”
Connext’s developers were trained, effective, productive, and engaged throughout the engagement. They maintained solid communication and excellently led the project. Overall, their patience and customer-driven approach were the highlights of the collaboration.
COO, Fintech Company
5.0
“Connext has truly listened to our needs.”
Through their partnership with Connext, the client has diversified the geographies they operate in. They have a highly effective workflow, and they truly understand the requirements of the client. They are an excellent partner, and clients can expect an efficient team that gets the job done.
VP of Strategy & Corporate Development, Software Company
5.0
“We’ve found the provided resources to be very high quality and wonderful to work with.”
Connext is professional and responsive process. They are a likable team that provided high-quality resources. They use Google Suite, Skype, Google Voice, Google Chat, Quickbooks, and various portals to communicate.
Principal, Real Estate Development Firm
5.0
Best Outsourcing Services On The Market
“Connext’s services in providing our business with a talented employee were unmatched. We have worked with four different outsourcing companies and no one can perform to the level of connext. Their process was expeditious and we recieved a highly talented employee who seamlessly integrated into our team. I have recommend Connext to all my business partners and will continue to utilize them for any future outsourcing needs.”
Senior Business Strategist, Transportation Company
5.0
Great service!
“The Connext team is fantastic. It was very quick onboarding, and we were able to customize the training for the outsourced staff, and they helped find us source the perfect candidates. The whole experience felt customized, and we had a dedicated account manager that knew our needs intimately.”
VP Operations, Software Company
5.0
Incredible Service, Affordable Price = Great Relationship And Value
“From day one, the experience with Connext Global has been flawless. Very professional, very impressive game plan and execution.”
SVP Operations, Software Company
5.0
Exceptional Outsourced Help for Medical Offices
“The Connext team is extremely helpful in securing exceptional talent for roles we needed support filling. The staffing has been a game-changer for our practice.”
Practice Manager, Services (non-Government)
5.0
Highly recommend Connext and their team!
“Connext is a great company with dedicated employees.”
Chief Executive Officer, Media Company
Trusted by 100+ businesses
Great Place to Work Philippines
INC 5000 Fastest Growing Companies
Top BPO Companies in the Philippines
Top Accounting Outsourcing Company 2023
Top Medical Billing Company Philippines 2023
Top Customer Support Outsourcing Company Philippines 2023
Top Inbound Call Center Service Philippines 2023
Top Back Office Outsourcing Company Philippines 2023
Best Workplace Culture 2023
OA500 TOP500 2024
Offshore teams to supercharge your growth
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Customize your Offshore Team
Our Pricing Model
Dedicated support teams, hired based on your specific requirements.
