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Outsource Call Center to the Philippines

Traditional call center outsourcing is done at large scale and is challenging for companies to control, adjust, and manage. The Connext way is the best model in the market for companies looking to build a high quality offshore call center at any scale.

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CLUTCH.CO LEADERS MATRIX

Top Inbound Call Center Service

call_center_service
CLUTCH.CO LEADERS MATRIX

Top Inbound Call Center Service

Call Centers are the first point of contact of customers and its workforce should provide responsive 24/7 customer service support.

There will be operational limitations in a call center. In order to scale, these call centers look for business process outsourcing providers to assist in daily operations.

Businesses can outsource operations overseas to locations to take advantage of lower costs. The Philippines is a top business process outsourcing destination to offshore businesses. Offshoring to the Philippines can lead to 60% lower overhead as well as decreased costs. Offshore Call Centers can easily adapt to your company’s operations and/or work flexible hours.

Businesses can create their own offshore call center at any scale, at lesser overhead and associated costs at Connext.

The visibility and control in the offshore call center creates the confidence to outsource tasks to a dedicated offshore call center team.

Typically, Offshore Call Centers grow the customer base through Appointment Setting, Lead Generation, Telemarketing, Telesales, and Market Research. Offshore Call Centers also provide Technical and Service Support, and Order Payment and Processing.

Offshore Call Center Teams at Connext offer customer support with recruiting, management, IT support, and facilities, compliance and most of the systems at month-to-month, flexible contracts.

Connext management insights
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Connext Training Guidance

WHY CHOOSE CONNEXT

Supercharge your growth with an offshore support team

As former military and corporate leaders, we understand what is required in building high performing teams. This is what sets us apart from the crowd.

  • Adaptive and flexible approach adopted from our military experiences
  • High responsiveness
  • Accountability and discipline
  • Transparency and shared decision making
  • Unwavering commitment to your growth
  • Focused on metrics, data, and getting the optimal outcome
  • Aligned values and strong ethos
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Connext management insights
Foster Teamwork
Business Team
Connext Training Guidance

THE CONNEXT DIFFERENCE

Key Points of Difference in Connext model versus Traditional BPO

  • Client has absolute control over quality and pricing is completely transparent. Our clients like this relative to the large BPO model where the client has little control and pricing can be misleading.
  • Stability of workforce and management team. We aim for < 20% turnover which is dramatically better than the 50-100% turnover experienced by larger BPOs.
  • Skill diversity – we can fill any role you need. We give clients a path to a full suite of potential offshore team members.
  • Built for high-growth companies that need flexible and adaptive support.
  • High attentiveness, quality of support, and attention relative to large BPOs.
Training Lab

OUR BACKGROUNDS

At Connext, we understand what it takes to build elite teams

  • United States Military Academy at West Point
  • Harvard Business School
  • The United States Army
  • US Army Rangers
  • The United States Marine Corps
  • Thayer Leadership Academy
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Training Lab

Customer Support Associate

Connext Global Solutions provides Excellent Call Center Outsourcing Solutions. Outsource to Connext and receive support from the company’s experienced talent pool of call center experts who provide excellent client management and service delivery:

Outbound Call Center Services
  • Help Desk
  • Technical Support
  • Appointment Setting
  • Lead Generation
  • Telemarketing
  • Telesales
  • Marketing Research
Inbound Call Center Services
  • Technical and Service Support
  • Order Payment and Processing
  • Plan or Subscription renewals
Team Leader
  • Service Delivery Manager
  • Customer Service Director
  • Quality Assurance Specialists
  • IT Support

Delegate tasks ranging from incoming phone calls, outgoing calls, lead generation, maintaining customer satisfaction, building trust-based relationships, reports generation, meeting personal/customer service team sales targets and call handling quota, handling issues and provide resolutions, maintaining a customer interaction and records database and other assigned and related roles.

Connext Global Solutions is capable of establishing customized key parameters in close coordination with the client such as:

Outbound Call Center services:
  • Quality
  • Productivity
  • Skills & Knowledge
  • Engagement
  • Overall Performance
  • And More

Connext Global Solutions is capable of adopting current systems and contact center software used by the client in their intra-day operations, making it possible to efficiently outsource call center services. Connext Global Solutions can remotely support cloud-based helpdesk software with built-in ticketing systems, support portals, and call and chat routing that can transfer queries to customer service specialists and technical experts who can provide assistance to efficient handling and issue resolution of customer concerns.

Partner with Connext Global Solutions today.

CASE STUDIES

Solving staffing challenges, streamlining businesses processes, scaling customer service operations, and accelerating growth

We continue to help and educate on outsourcing at all levels of the customer services industry. Our mission is to enable the growth of our clients, whatever it takes.

Customized Staffing Solutions

Get The Ultimate End-To-End Client Experience.

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How it Works

As leaders of elite military units, we know what it takes to build, train, and manage highly proficient teams. We take that same approach in helping you build an offshore team that will help you thrive and win in any economic environment.

1. Assess

Understand your business needs so that we can build a team to supercharge your growth

2. Recruit

Screen, interview, and endorse candidates that meet your specific qualifications

3. Train

Help you train your team for optimal performance

4. Evaluate

Conduct quality audits, evaluations, and feedback loops to ensure your team is performing to standard

5. Execute

Full production of your team with ongoing management support and consulting from Connext

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Connext Back Office Outsourcing

Outsource your back office

Connext Customer Service Outsourcing

Outsource your customer service

Connext Accounting Outsourcing

Outsource your accountants and CPAs

Connext Virtual Assistants

Outsource your administrative tasks

Connext Healthcare Outsourcing

Outsource medical billing, coding, eligibility, and nursing

Connext IT Outsourcing

Outsource development, design, and automation

Outsource to the Philippines with Connext

Outsource to experts in the Philippines

Outsource to Latin America with Connext

Outsource to experts in Latin America

Connext made the list of INC 5000 2022 Fastest Growing Private Companies in America. Read More

Connext recognized by Clutch.co as the top B2B service provider in the Philippines. Read More