Traditional call center outsourcing is done at large scale and is challenging for companies to control, adjust, and manage. The Connext way is the best model in the market for companies looking to build a high quality offshore call center at any scale.
CLUTCH.CO LEADERS MATRIX
Top Inbound Call Center Service
CLUTCH.CO LEADERS MATRIX
Top Inbound Call Center Service
Call Centers are the first point of contact of customers and its workforce should provide responsive 24/7 customer service support.
There will be operational limitations in a call center. In order to scale, these call centers look for business process outsourcing providers to assist in daily operations.
Businesses can outsource operations overseas to locations to take advantage of lower costs. The Philippines is a top business process outsourcing destination to offshore businesses. Offshoring to the Philippines can lead to 60% lower overhead as well as decreased costs. Offshore Call Centers can easily adapt to your company’s operations and/or work flexible hours.
Businesses can create their own offshore call center at any scale, at lesser overhead and associated costs at Connext.
The visibility and control in the offshore call center creates the confidence to outsource tasks to a dedicated offshore call center team.
Typically, Offshore Call Centers grow the customer base through Appointment Setting, Lead Generation, Telemarketing, Telesales, and Market Research. Offshore Call Centers also provide Technical and Service Support, and Order Payment and Processing.
Offshore Call Center Teams at Connext offer customer support with recruiting, management, IT support, and facilities, compliance and most of the systems at month-to-month, flexible contracts.
WHY CHOOSE CONNEXT
Supercharge your growth with an offshore support team
- Adaptive and flexible approach adopted from our military experiences
- High responsiveness
- Accountability and discipline
- Transparency and shared decision making
- Unwavering commitment to your growth
- Focused on metrics, data, and getting the optimal outcome
- Aligned values and strong ethos
THE CONNEXT DIFFERENCE
Key Points of Difference in Connext model versus Traditional BPO
- Client has absolute control over quality and pricing is completely transparent. Our clients like this relative to the large BPO model where the client has little control and pricing can be misleading.
- Stability of workforce and management team. We aim for < 20% turnover which is dramatically better than the 50-100% turnover experienced by larger BPOs.
- Skill diversity – we can fill any role you need. We give clients a path to a full suite of potential offshore team members.
- Built for high-growth companies that need flexible and adaptive support.
- High attentiveness, quality of support, and attention relative to large BPOs.
At Connext, we understand what it takes to build elite teams
- United States Military Academy at West Point
- Harvard Business School
- The United States Army
- US Army Rangers
- The United States Marine Corps
- Thayer Leadership Academy
Customer Support Associate
Connext Global Solutions provides Excellent Call Center Outsourcing Solutions. Outsource to Connext and receive support from the company’s experienced talent pool of call center experts who provide excellent client management and service delivery:
Outbound Call Center Services
- Help Desk
- Technical Support
- Appointment Setting
- Lead Generation
- Marketing Research
Inbound Call Center Services
- Technical and Service Support
- Order Payment and Processing
- Plan or Subscription renewals
- Service Delivery Manager
- Customer Service Director
- Quality Assurance Specialists
- IT Support
Delegate tasks ranging from incoming phone calls, outgoing calls, lead generation, maintaining customer satisfaction, building trust-based relationships, reports generation, meeting personal/customer service team sales targets and call handling quota, handling issues and provide resolutions, maintaining a customer interaction and records database and other assigned and related roles.
Connext Global Solutions is capable of establishing customized key parameters in close coordination with the client such as:
Outbound Call Center services:
- Skills & Knowledge
- Overall Performance
- And More
Connext Global Solutions is capable of adopting current systems and contact center software used by the client in their intra-day operations, making it possible to efficiently outsource call center services. Connext Global Solutions can remotely support cloud-based helpdesk software with built-in ticketing systems, support portals, and call and chat routing that can transfer queries to customer service specialists and technical experts who can provide assistance to efficient handling and issue resolution of customer concerns.
Partner with Connext Global Solutions today.
Solving staffing challenges, streamlining businesses processes, scaling customer service operations, and accelerating growth
We continue to help and educate on outsourcing at all levels of the customer services industry. Our mission is to enable the growth of our clients, whatever it takes.
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