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Technical Support 1

Our Call Center is looking for individuals to support our Qu customers in their technical needs, questions and issues. Help Desk Support Technicians receives, records, and reconciles customer/end user technical questions on use and implementation of computer products in a timely and professional manner.


  • Provide first-level problem-solving for Point of Sale hardware and software, including, but not limited to, operational and technical problems.
  • Utilize service management systems gathering and maintaining service incident data.
  • Contribute to the knowledge management system.
  • Ability to work a variety of shifts, including weekends and holidays, and perform to defined standards, carry out special work assignments, and meet all conditions of employment.
  • Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction.
  • Perform customer service administrative task as assigned and understand customer database and processing customer part request
  • Must display genuine concern and ownership for customersí situations.
  • Exercise sound judgment and analytical skills in determining a resolution to problems.
  • Provide and obtain general information which is technical in nature.
  • Responsible for communicating with customers effectively & efficiently.
  • Responsible for documenting all information in CRM or applicable tool of requests made by customers for tracking purposes.
  • Seek out and/or accept ongoing learning opportunities.
  • Adapt to changing technologies, solutions, and duties at any time.
  • Performs any work-related duties or special projects as assigned by management.


  • A minimum of one-year Customer Service experience.
  • Problem solving, communication skills, typing, and basic Windows computer
  • knowledge is required.
  • Strong interpersonal skills.
  • Ability to multitask.
  • Ability to collaborate with coworkers of all levels.
  • Proficient with Windows Operating System and spreadsheets (Google Sheets/Excel)
  • High attention to detail.
  • Must be able handle working under time-constraints to meet deadlines.
  • Detail oriented, organized with desire to make a major impact to a rapidly changing industry.
  • Ability to work independently under tight deadlines.
  • Ability to maintain composure under stress or with emotional clients.

Screening Criteria

  • 1 or more years of Customer Service, Tech Support, L1-L2 Helpdesk or something similar.
Job Location: Site Only

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