Our Call Center is looking for individuals to support our Qu customers in their technical needs, questions and issues. Help Desk Support Technicians receives, records, and reconciles customer/end user technical questions on use and implementation of computer products in a timely and professional manner.

Responsibilities

Provide first-level problem-solving for Point of Sale hardware and software, including, but not limited to, operational and technical problems.
Utilize service management systems gathering and maintaining service incident data.
Contribute to the knowledge management system.
Ability to work a variety of shifts, including weekends and holidays, and perform to defined standards, carry out special work assignments, and meet all conditions of employment.
Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction.
Perform customer service administrative task as assigned and understand customer database and processing customer part request
Must display genuine concern and ownership for customersí situations.
Exercise sound judgment and analytical skills in determining a resolution to problems.
Provide and obtain general information which is technical in nature.
Responsible for communicating with customers effectively & efficiently.
Responsible for documenting all information in CRM or applicable tool of requests made by customers for tracking purposes.
Seek out and/or accept ongoing learning opportunities.
Adapt to changing technologies, solutions, and duties at any time.
Performs any work-related duties or special projects as assigned by management.

Qualifications

A minimum of one-year Customer Service experience.
Problem solving, communication skills, typing, and basic Windows computer
knowledge is required.
Strong interpersonal skills.
Ability to multitask.
Ability to collaborate with coworkers of all levels.
Proficient with Windows Operating System and spreadsheets (Google Sheets/Excel)
High attention to detail.
Must be able handle working under time-constraints to meet deadlines.
Detail oriented, organized with desire to make a major impact to a rapidly changing industry.
Ability to work independently under tight deadlines.
Ability to maintain composure under stress or with emotional clients.