Reporting Analyst

Responsibilities

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Work cross-functionally between operations, client success, and customers to ensure:
• Timely and accurate asset reconciliation between what a customer sends and what Sprout receives.
• Report/resolve discrepancies
• Produce required customer-facing reporting.
• Own and improve the day-to-day customer asset receipt and confirmation process to drive customer success and asset management confidence.
• Drive process excellence and consistency across all of Sproutís physical locations
• Excellent execution of customer requirements to ensure customer success.
• Responsible for executing the reconciliation of Sproutís largest customer’s assets through systematically matching customer and Sprout data sets and documents.
• Work within and master our highest-profile customer systems to drive program success.
• Identify patterns and problem areas, and implement effective solutions to increase efficiency
• Represent, educate, and perpetuate Sproutís values and culture through our operations execution team and the company.
• Other duties as required.

Qualifications

This position requires an individual to be highly organized, have keen attention to detail, and have the flexibility to work cross-functionally to ensure customer, Sprout, and people success. We are looking for the perpetual optimizer, someone who is never satisfied with the status quo, and who challenges himself/herself and others to chase operational excellence.

• Advanced Excel, Data Analysis, and Decision Analytics capabilities
• 2+ years in an operations environment working with data.
• Have exceptional ability with process and work instruction execution.
• Be motivated to creatively solve complex, ambiguous problems in a dynamic, fast-face environment
• Be rigorously disciplined and hold himself/herself and others fully accountable to exceed committed expectations
• Be an excellent communicator and self-confident in articulating his/her fact-based opinions to not just the operations vertical but sales, HR, finance, and IT as well
• Proficiency in Microsoft Suite of Products (Excel, Word, PowerPoint, SharePoint, PowerBI)

Screening Criteria

• MUST HAVE STABLE EMPLOYMENT HISTORY.
• At least 2 years exp as reporting and data analyst
• 2+ years in an operations environment working with data.
• Advanced Excel, Data Analysis, and Decision Analytics capabilities (can do data manipulation, pivot, advance formulas)