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Implementation Specialist

Simpay is seeking to hire someone to play a key roll in assisting with new payroll client implementation

This individual is an integral part of the payroll team in Simpay’s full service payroll bureau operation by providing accurate and timely implementation of payroll and supporting services that result in client retention, growth, and satisfaction. This includes onboarding new assigned clients, analyzing payroll data, inputting and balancing payroll data, processing payroll, reviewing payroll reports for distribution to clients, and training clients in our online submission tool.

Responsibilities

  • Reviews sales representative/agent documents for completeness.
  • Onboards new assigned clients, with various company structures and in multiple states/localities, to payroll and provides related services to ensure accurate and timely implementation.
  • Analyzes payroll data supplied by clients for accuracy and completeness, inputs and balances payroll data accurately, process payroll, and reviews/analyzes payroll reports for accuracy and timely distribution to clients.
  • Ensures accurate compliance with payroll laws and regulations for the locale of the client.
  • Supports clients satisfaction indicators via quality service checks among clients and service observations performed by supervisor to ensure client satisfaction.
  • Maintains knowledge in federal, state and local payroll administration laws, regulations, and best practices.
  • Provides ongoing and timely communication to payroll teammates, payroll supervisor and service teams on the status of relationship with the client, and alerts appropriate internal departments with information pertinent to the maintenance of the client relationship.

Qualifications

  • 2+ years professional working experience
  • 2+ years payroll service bureau experience
  • 2+ years working with payroll software
  • Effective Customer service skills
  • Experience with Microsoft office, with proficiency in Excel

Screening Criteria

  • Good communications skills
  • 2+ years professional working experience
  • 2+ years payroll service bureau experience
  • 2+ years working with payroll software
  • Experience with Microsoft office, with proficiency in Excel
Job Category: IT & Development
Job Location: WFH Permanent

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