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Healthcare Support Specialist 3


  • Provide accurate chart preparation for all upcoming office visits, Hospital Follow-Up visits and New Patient visits.
  • Process requests for records from Physician offices
  • Responsible for overall maintenance of patientís charts and medical records.
  • Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures.
  • Protects the integrity of PHI and validates timely and accurate transfer/entry of patientís clinical information between electronic and manual data systems.
  • Performs other duties and projects as assigned.
  • Performs all duties in accordance with regulatory requirements and organizational policies and procedures.
  • Accurate transfer of patient medical record information from pre-existing electronic medical record (EMR) to new EMR system.
  • Accurately add patient medical record information into the discrete data points.


  • Ability to work effectively with sensitive and confidential material. Understanding of HIPAA and PHI requirements.
  • One (1) year of experience with Electronic Medical Record system(s)
  • Good command of the English language. Effective communication skills (oral and written.)
  • Customer Service & Organizational Awareness: Strong customer focus.
  • Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, collaboration, and partnerships, as well as a positive employee, physician and community relations.
  • Effectively manages own time, conflicting priorities, self, stress, and professional development.
  • Must be able to work effectively in a fast-paced, multi-site environment
  • Computer Skills: Proficiency in MS Office Word, Excel, Power Point, Outlook, and EMR systems required.
  • Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills.
  • Must be detailed oriented with the ability to exercise independent judgment.
  • Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
  • Ability to work remotely effectively.
  • Typing skills of at least 40 wpm

Screening Criteria

  • One (1) year of experience working in a clinical setting.
  • One (1) year of experience working as a medical/healthcare virtual assistant
  • One (1) year of experience using Electronic Medical Records and/or medical practice management systems.
  • Proficient with medical terminology
  • Proficient in MS office suite
  • Proficient in organizing clinical information in an EMR.
Job Category: Healthcare
Job Location: WFH Permanent

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