Healthcare Support Specialist 3

Responsibilities

• Provide accurate chart preparation for all upcoming office visits, Hospital Follow-Up visits and New Patient visits.
• Process requests for records from Physician offices
• Responsible for overall maintenance of patientís charts and medical records.
• Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures.
• Protects the integrity of PHI and validates timely and accurate transfer/entry of patientís clinical information between electronic and manual data systems.
• Performs other duties and projects as assigned.
• Performs all duties in accordance with regulatory requirements and organizational policies and procedures.
• Accurate transfer of patient medical record information from pre-existing electronic medical record (EMR) to new EMR system.
• Accurately add patient medical record information into the discrete data points.

Qualifications

• Ability to work effectively with sensitive and confidential material. Understanding of HIPAA and PHI requirements.
• One (1) year of experience with Electronic Medical Record system(s)
• Good command of the English language. Effective communication skills (oral and written.)
• Customer Service & Organizational Awareness: Strong customer focus.
• Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, collaboration, and partnerships, as well as a positive employee, physician and community relations.
• Effectively manages own time, conflicting priorities, self, stress, and professional development.
• Must be able to work effectively in a fast-paced, multi-site environment
• Computer Skills: Proficiency in MS Office Word, Excel, Power Point, Outlook, and EMR systems required.
• Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills.
• Must be detailed oriented with the ability to exercise independent judgment.
• Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
• Ability to work remotely effectively.
• Typing skills of at least 40 wpm

Screening Criteria

• One (1) year of experience working in a clinical setting.
• One (1) year of experience working as a medical/healthcare virtual assistant
• One (1) year of experience using Electronic Medical Records and/or medical practice management systems.
• Proficient with medical terminology
• Proficient in MS office suite
• Proficient in organizing clinical information in an EMR.