Healthcare Support Specialist 3

Responsibilities

• Verifying medical insurance of the patient with different insurances.
• Submitting and following-up preauthorization to various insurance companies.
• Calling and setting up patients appointments.
• Updating patients’ demographic info into the system.
• Any additional tasks requested by the client.

Qualifications

• Has at least 1 year experience in medical field.
• Experience in direct patient communication, scheduling, fielding high volume of phone calls
• Insurance verification and Preauthorization experience is a plus.
• Billing experience or knowledge is advantage.
• Excellent in English both oral and written.
• Detail oriented with above average organizational skills.
• Superior attention to details.
• Plans and prioritizes to meet deadlines.
• Excellent customer service skills ; communicates clearly and effectively.
• Ability to multitask and remain focused while managing a high-volume, time-sensitive workload.
• Able to take and give clear and direct feedback.
• Basic understanding of Human Anatomy, specifically musculoskeletal.
• Excellent computer skills including use of Excel, Word and internet.
• Highly motivated and self-sufficient.

Screening Criteria

• MUST HAVE STABLE EMPLOYMENT HISTORY.
• Good communication Skills
• at least 6 months experience in Billing and/or sending pre-authorization is advantage.
• At least 1 year experience in handling direct phone calls to patients.
• Above-average problem solving and critical thinking skills .
• Excellent communication skills and pleasant phone presence.