Customer Support Specialist 3

Responsibilities

• Provide technical, billing and general support to all of our customers
• Be the liaison between multiple departments in order to find solutions
• Follow issues through to completion
• Develop processes and bring recommendations to management team improve customer service
• Track and analyze customer service issues and communicate recommendations and updates to all other departments

Qualifications

• World-class customer service skills
• Ability to manage a large flow of work independently
• Ability to work in a fast paced, dynamic environment
• Ability to multi-task and prioritize
• Very strong communication skills, both verbal and written
• Competency in Microsoft Office and the ability to learn new software
• A positive attitude and the ability to take direction well

Screening Criteria

• MUST HAVE STABLE EMPLOYMENT HISTORY.
• At least 1 year exp in call center environment taking phone calls supporting general customer service, billing, tech support or similar