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Customer Support Specialist 3


  • Provide technical, billing and general support to all of our customers
  • Be the liaison between multiple departments in order to find solutions
  • Follow issues through to completion
  • Develop processes and bring recommendations to management team improve customer service
  • Track and analyze customer service issues and communicate recommendations and updates to all other departments


  • World-class customer service skills
  • Ability to manage a large flow of work independently
  • Ability to work in a fast paced, dynamic environment
  • Ability to multi-task and prioritize
  • Very strong communication skills, both verbal and written
  • Competency in Microsoft Office and the ability to learn new software
  • A positive attitude and the ability to take direction well

Screening Criteria

  • At least 1 year exp in call center environment taking phone calls supporting general customer service, billing, tech support or similar
Job Location: Site Only

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