Position title
Leadership and Development Trainer
Responsibilities
- Leadership and Employee Development Program Facilitation
- Develops audit processes on service and competency excellence and delivers results and feedback to managers and directors
- Develops training programs and builds courses to improve employee knowledge and service performance
- Works with leadership team to determine development needs of managers and team leads, and other employees
- Designs, develops, and delivers management development programs to build effective management skills
- Drives brand values and philosophy in all training and development activities
- Content and Program Development
- Assists in all phases of content development cycle, including needs analysis, planning, designing, developing, implementing, evaluating, and editing
- Manages multiple program development projects simultaneously by prioritizing project deadlines. Tracks program development life cycles; ensures that any problems are addressed, escalated when needed, and resolved quickly.
- Develops participant and instructor materials (course manuals, workbooks, handouts, job aids, etc).
- Develops self-paced eLearning, instructor-led training (for in-person, virtual classroom and self-paced material).
- Reviews all curriculum components periodically with subject matter experts based on evaluation/feedback.
- Develops updated curriculum as required by results of periodic reviews.
- Monitors and evaluates training program, assess results, implement enhancements, and provide recommendations for training program effectiveness.
- Develops communication and rollout strategy plans for new talent development initiatives.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Training Program Evaluation
- Aligns current training and development programs to effectively impact key business indicators.
- Ensures all training and development activities are strategically linked to the organization's mission and vision.
- Measures transfer of learning from training courses back to the business.
- Tracks key business indicators to determine the effectiveness of current training and development programs.
Qualifications
- Dynamic communicator with excellent facilitation skills
- Instruction design, content/curriculum development
- A good understanding of the learning and development industry
- Ability to work flexible schedule to support delivery which may exceed the typical workday
Screening Criteria:
- MUST HAVE STABLE EMPLOYMENT HISTORY.
- At least 2 years of training facilitation and administration for Leadership and Development
- At least 1 year experience in Leadership (Operations or Support Leader)
- Must live within Pampanga
Hiring organization
Connext
Job Location
Site/WFH Hybrid, Angeles City
