Best Customer Service Outsourcing Companies
According to a study conducted by Grand View Research, the global business process outsourcing market was valued at USD 245.9 billion in 2021 and is projected to expand at a compound annual growth rate (CAGR) of 9.1% from 2022 to 2030. The customer care outsourcing market segment, which is the leading business process outsourcing segment, is expected to grow to around 30.4 billion U.S. dollars by 2027.
Let’s look at some key Business Process Outsourcing and Customer Service Outsourcing players that continue to stay on top of their game and help contribute to the forecasted growth of the global Business Process Outsourcing Industry.
Accenture
Founded: 1989, Hamilton, Bermuda
Headquarters: Dublin, Ireland
Accenture is a global information technology services, management and company based in Dublin. It is one of the largest professional services companies with over 699K Accenture employees worldwide, with over 7K Clients served across more than 120 countries, and 200 Cities with Accenture locations and operations, across 50 countries. Accenture is a leading partner of many key players, including SAP, Microsoft, Oracle, Salesforce and Workday.
Its service offerings are:
- Application Services
- Artificial Intelligence
- Automation
- Business Process Outsourcing
- Business Strategy
- Change Management
- Cloud
- Customer Experience
- Data & Analytics
- Digital Commerce
- Digital Engineering & Manufacturing
- Ecosystem Services
- Finance Consulting
- Infrastructure
- Marketing
- Mergers & Acquisitions (M&A)
- Metaverse
- Operating Models
- Security
- Supply Chain Management
- Sustainability
- Technology Consulting
- Technology Innovation
- Zero-Based Transformation
IBM
Founded: June 16, 1911, Endicott, New York, United States
Headquarters: Armonk, New York, United States
IBM is an American multinational technology corporation specializing in Information technology and consulting services with operations in over 171 countries. Among its scope of consulting and services are Business Consulting, Design and Business Strategy, Hybrid Multicloud, Talent Management Application, Application, Security, and Technology Support services.
IBM uses artificial intelligence and natural language in some of its product offerings. Aside from these, IBM also offers Automation, Blockchain, Business operations. Data and Analytics, IT Infrastructure, Quantum computing, Security, Supply Chain solutions.
Triniter
Headquarters: Miami, Florida
Triniter provides business process outsourcing solutions such as 24/7 Customer Service Support, Multilingual Support, Technical Support, Customer Success, Back-office Support Teams, and Automation and AI Solutions. The company has over 1100+ Clients & Partners. Among its clients are Microsoft, Intel, and Nike.
Capgemini
Founded: October 1, 1967, Grenoble, France
Headquarters: Paris, France
Capgemini is a French multinational information technology services and consulting company that supports a wide range of applications and infrastructure across end users globally. Its scope of technology-driven services include Cloud enablement, Customer Service support, Cybersecurity, Data and artificial intelligence, Enterprise management. With over 340K+ strategic and technological experts, Capgemini provides innovative solutions to 50+ countries.
Cognizant
Founded: January 26, 1994
Headquarters: Teaneck, New Jersey, United States
Cognizant is an American multinational consulting, professional services and business process services company. The company has over 318,400 employees worldwide. Cognizant specializes in technology services such as IoT, Artificial Intelligence (AI), Software Engineering and Cloud Enablement. Aside from these, among its services are as follows:
- Application Services & Modernization
- Core Modernization
- Digital Experience
- Digital Strategy
- Enterprise Application Services
- Industry & Platform Solutions
- Infrastructure Services
- Intelligent Process Automation
- Quality Engineering & Assurance
- Security
- Software Product Engineering
Infosys
Founded: July 2, 1981, Pune, India
Headquarters: Bengaluru, India
Number of employees: 314K
Infosys is a multinational Information technology company that offers technology services, business consulting and other professional services. The company operates in 50+countries and has over 1,741 clients. Among its digital core capabilities are innovative and technological solutions such as Application Development and Maintenance, Business Process Management, Consulting Services and Incubating Emerging Offerings which include:
- Digital Workplace Services
- Digital Experience
- Applied AI
- Data Analytics
- Blockchain
- Engineering Services
- Internet of Things (IoT)
- Enterprise Agile DevOps
- API Economy & Microservices
- Application Modernization
- Cloud
- Digital Process Automation
- Digital Supply Chain
- Service Experience Transformation
- Cyber Security
- Testing
Its clients include Citigroup, Bank of America, Charles Schwab, and Wells Fargo.
The business process management subsidiary of Infosys, Infosys BPM, was set up in April 2002. InfosysBPM is an end-to-end bpm outsourcing services provider that aims to unlock business value and transform the business. Infosys BPM has 35 delivery centers in 14 countries spread across 5 continents with 52,411 employees from 120 nationalities, as of March 2022.
Wipro
Headquarters: Bengaluru, India
Founded: December 29, 1945, India
Wipro Limited is an Indian multinational corporation that offers information technology, consulting and business process services. Wipro has over 220,000 dedicated employees serving clients across six continents. The company utilizes cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies in its Service Offerings:
- Data, Analytics & AI
- Applications
- Digital Operations and Platform
- Consulting
- Infrastructure Services
- Digital Operations & Platform
Genpact
Headquarters: New York, New York, United States
Founder: Pramod Bhasin
Founded: 1997
Genpact is a global professional services company with expertise in end-to-end operations and innovative solutions through artificial intelligence (AI). The company has 100,000+ employees and oversees global operations in 30 countries around the world (a total of 800 global clients, 21 delivery countries, and 90+ delivery centers). Its offerings include business services such as Core Business Services (Customer Service Support), Procurement and Supply Chain (Supply Chain Management), Sales and Commercial, Risk and Compliance (Credit Risk Management), and Finance and Accounting (Enterprise Performance Management). Its notable clients include Bayer, General Electric Power, Mondelez International.
Tata Consultancy Services (TCS)
Headquarters: Mumbai, India
Founded: April 1, 1968
Number of employees: 528,748 (December 2021)
Tata Consultancy Services (TCS) is a multinational information technology services, digital and business services and consulting company. It is a part of the Tata Group and operates in 149 locations across 46 countries. The company operates on a global scale with over 592,195 associates (including subsidiaries) representing 153 nationalities, across 46 countries as of March 2022.
Its innovative tech and business intelligence-driven solutions are Analytics and Insights, Blockchain, Cognitive Business Operations, Cyber Security, Enterprise Applications, Quality Engineering, Automation & AI, Cloud, Consulting, IOT & Digital Engineering. TCS caters to Deutsche Bank AG, SAP AG, ASML Holding NV, Infineon Technologies AG, and ABB Ltd.
EXL Service
Headquarters: New York, New York, United States
Founded: April 1999
EXL Service is a global analytics and digital and insights-driven solutions company of 37,000+ employees. Its Innovative solutions on Data Analytics, Digital and AI, and Operations covers industries including Insurance, Healthcare, Banking and Financial Services, Media & Entertainment, Manufacturing, Retail, Logistics and more.
Helpware
Headquarters: Lexington, Kentucky, United States
Employees: 501-1000
Helpware offers People as a Service Model and Digital, Automation and Artificial Intelligence Solutions in industries such as Ecommerce & Retail, SaaS & Software, HealthCare & HealthTech, Gaming & Entertainment, FinTech, Social Media and others. The company also offers solutions customized for startups. Among its notable clients are Google and Microsoft.
SupportYourApp
Founded: 2010
Delaware office: Wilmington, Delaware USA
SupportYourApp is a customer service outsourcing company founded in Kyiv, Ukraine but operating now all over the world in over 5 locations. It currently has clients in 33 countries. Some of its notable clients are Calm, MacPaw, SplitIt. The company offers omni-channel support services such as:
• Call Center Outsourcing
• Telephone Answering Services
• Technical Support Outsourcing
• eCommerce Startup Support
• Live Chat Support Outsourcing
• Help Desk Outsourcing
• Back Office Outsourcing
• Social Media Customer Support Outsourcing
• IT support outsourcing
• Telemarketing Outsourcing Services
• And more
CallBox
Founded: 2004
CallBox is a top Ranking B2B Lead Generation Services that uses an account-based marketing approach in reaching a global database of contacts. The company offers Lead Generation Services and Appointment Setting, Outbound call center services and more. Among its clients are Twitter, HP, and eBay. Callbox currently has 700 employees, with 300 data specialists that collect, validate, and update each database record, and has carried out over 10,000 campaigns.
AnswerForce
Founded: 2003
Address: Portland, Oregon, United States
Employees: 501-1000
AnswerForce is a Telecommunication and Customer Service Outsourcing Company based in the United States. The company offers 24/7 Customer Service Support Services such as:
- Live Answering
- Virtual Receptionist
- Call Center Solutions
- After Hours Answering
- 24/7 Appointment Setting
- Bilingual Answering
- Order Taking
- Lead Capture
The company also offers CRM integration services with Salesforce, Zoho, Sugar, InfusionSoft.
Discover the leaders in healthcare customer support. Visit our blog for an in-depth look at the top healthcare customer service outsourcing companies in the US, providing a specialized perspective to enhance your knowledge of the best customer service outsourcing companies overall.
Read our previous article for key Customer Service Outsourcing roles & functions to assign to your team.
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